On this page you can find our general terms & conditions. In order to ensure that both we and our clients are properly equipped to meet the demands of the latest EU personal data regulation (GDPR), we have integrated these demands into our general terms & conditions. We also have a data processor agreement that likewise meets the demands of the GDPR. Please do not hesitate to contact us if you have any questions related to our terms and conditions or the GDPR.

Please read all of the terms and conditions outlined below. 

As we can accept your request and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure the contains all that you want and nothing that you are not happy with.

Application

1. These terms and conditions will apply to the purchase of services and goods by you (the customer or you). We are Siobhan Dummett, trading as Healthy Living Dietitian, with email address hello@healthlivingdietitian.com; (the supplier or us or we).

2. These are the terms on which we sell all services to you. By ordering of any of the services, you agree to be bound by these terms and conditions. You can only purchase the services and goods from the website if you are eligible to enter into a contract and are at least 18 years old. 

Interpretation

3. Consumer means an individual acting for purposes which are wholly or mainly outside their trade, business, craft or profession;

4. Contract means the legally binding agreement between you and us for the supply of services

5. Delivery Location means the suppliers premises, or other location where the services are to be supplied, as set out in the order

6. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store the information in a way accessible for future reference for a period that is long enough for the purpose of the information, and allows the unchanged reproduction of the information stored,

7. Goods means any goods that we supply to you with the services, or the number and description as set out in the order,

8. Order means the customers order for the services from the supplier as submitted following the step by step process set out on the website

9. Privacy Policy means the terms which set out how we will deal with confidential and personal information received from you via the website. 

10. Services means the services advertised on the  website, including any goods, of  the number and description set out in the order. 

11. Website means our website www.healthylivingdietitian.com on which the services are advertised. 

Services

12. The description of the services and goods is as set out on the website, catalogues, brochures or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of any goods provided

13. In case of the services and goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate

14. All services which appear on the website are subject to availability

15. We can make changes too the services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes. 

Customer Responsibility 

16. You must co-operate with us in all matters relating to the services, provide us and our authorised employees and representative with access to any premises under your control as requires, provide us with all information required to perform the services and obtain any necessary licences and consents (unless otherwise agreed)

17. Failure to conply with the above is a customer default which entitles us to suspense performance of the services until you remedy it of it you fail to remedy it following our request, we  can terminate the contract with immediate effect on written notice to you.

Personal Information

18. We retain and use all information strictly under the privacy policy. 

19. We may contact you by using email or other electronic communication methods and by pre-paid post and you expressly agree to this.

Basis of Sale

20. The description of the services and any goods in our  website does not constitute a contractual offer to the services or goods. When an order has been submitted on the website, we can reject it for any reason, although we will try to tell you the reason without delay

21. The order process is set out on the website. Each step allows you to check and amend any error before submitting the order. It is your responsibility to check that you have used the ordering process correctly. 

22. A contract will be formed for the services ordered only when you receive an email from us confirming the order (Order Confirmation). You must ensure that the order confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the order placed by you. By placing an order you agree to us giving you the confirmation of the contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the order confirmation within a reasonable time after making the contract, but in ant  event not later than the delivery of any goods supplied under the contract , and before performance begins or any of the service. 

23. Any quotations or estimate of fees (as defined below) is valid for a maximum period of 30 days from its date, unless we expressly withdraw it at an earlier time. 

24. No variation of the contract, whether about description of services, fees or otherwise can be made after it has been entered into unless the variation is agreed by the customer and the supplier in writing. 

25. We intend that these terms and conditions apply only to a contract entered into by you as the consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might , in some respects, be better for you, e.g. by giving you rights as a business. 

Fees and Payment 

26. The fees (fees) for the services, the price of any goods (if not included int he fees) and any additional delivery or other charges is that set out on the website at the date we accept the order or such other price as we may agree in writing. Prices for services may be calculated on a fixed price or on a standard daily rate basis. 

27. Feed and charges include VAT at the rate applicable at the time of the order

28. You must pay by submitting your credit or debit card details with your order, or we can take payment on the day of consultation or prior via bank transfer. 

Delivery

29. We will deliver the services, including any goods, to the delivery location by the time or within the agreed period, failing any agreement: within a reasonable time or without indue delay.

30. In any case, regardless of events beyond our control, if we do not deliver the services on time, you can require us to reduce the fees or charges by an appropriate amount (including th eright to receive a refund for anything already paid above the reduced amount). The amount of the reduction can, where appropriate, be the full amount of the fees or charges. 

31. In any case, regardless of events beyond our control, if we do not deliver the goods on time, you can (in addition to any other remedies) treat the contract at an end if: we have refused to deliver the goods, after we failed to deliver on time, you have specified a later period which is appropriate and we have not deliver in that time. 

32. If you treat the contract at an end, but do not do so, you are not prevented from cancelling the order or any goods or rejecting goods that have been delivered and if you do this we will without delay return all payments made under the contract for any such cancelled or rejected goods. If goods have been delivered, you must return them to us or allow us to collect them from you.

33. If you treat the contract  at an end we will promptly return all payments made under the contract.

34. If any goods form a commercial unit you cannot cancel or jeject the order for some of those goods without also  cancelling the order for the rest of them.

35. We do not generally deliver to addresses outside of the  EU, but some adaptations can be made to account for clients receiving services overseas with appropriate disclaimers.

36. If you agree we may deliver th egoods in installments.

37. If you or your nominee fail through no fault of ours to take delivery of the service at the delivery location we may charge the reasonable costs of storing and re-delivering them 

38. The goods will become your responsibility from the  completion  of delivery or collection.

Risk and Title

39.  Risk of damage to or loss of any  goods will pass to you when  goods are delivered to you 

40.  You do not own the goods until we have received full payment, if this is overdue to  a step occurs towards your bankruptcy we can choose by  notivec to cancel delivery and end any right to use the goods still owned by  you, in which case you must return them or allow us to collect them. 

Withdrawal and Cancellation

41. You can withdraw the orderly telling us before the contract is made, if you simply wish to change your mind and without giving us reason and without incurring any liability.

42. This is a distance contract which has the  cancellation rights set out below. These cancellation rights however  do not apply to a  contract for the following goods and services in the following circumstances: goods that are made to your specifications or are clearly personalised, or goods which are liable to deteriorate or expire rapidly. 

43. Subject as stated in these terms and conditions, you can cancel this contract within  14 days without  giving any  reason. 

44.  The cancellation period will expire after 14 days from the  day on which you acquire the possession of the goods or services. 

45. To exercise the right to cancel you must inform us of your decision to cancel this contract by a clear statement setting out your decision by email. 

46. You can also electronically fill and submit contact form with clear statement of intent to cancel contract via the  website www.healthylivingdietitian.com

47. To  meet the cancellation deadline, it is sufficient  for you to send your communication concerning your right to  cancel at least 12 hours before the scheduled delivery of services. If the cancellation is made within 12 hours of scheduled delivery of services, a 50% refund may be issued.

48. We  must not begin the supply of services before  the end of the cancellation period unless you have made an express request for the service.  

49. If you cancel this contract we will reimburse you all payments received from you that have not already been fulfilled, with timeframes set out above.  

50. Where a service issupplied in part but without full fulfilment of the agreed service, you must pay an amount for the supply of the service, and may not receive a refund for the services unfulfilled, dependant on circumstance, which can be discussed and written. 

51. We have a legal duty to supply services  in conformity with the contract and will not have conformed if it does not meet the following obligations to be of  satisfactory quality, and be reasonably fit for particular purpose or appropriately personalised or tailored to client. 

Duration, Termination and Suspension

52. The contract continues as long as it takes us to  perform the services. 

53. Either you or we may  terminate the contract or suspend the services  at any time  by write notice of termination or suspension to the other. 

54. On termintaiton of the contract for any reason, any of our respective remaining rights and liabitlityes will not be affected

Successors and Subcontractors 

55. This contract is not transferable  to someone else, and the customer of the  original contract remains obligated to the contract.

56. The supplier will be viable for the acts of any subcontractors who it chooses to help perform its duties. 

Circumstances Beyond Either Party

57. In the event of any failure by a party because of something beyond its reasonable control: the party will advise the other party as soon as reasonably practicable and the party  obligations will be suspended as far as it is reasonable. 

Privacy  

58. Your privacy is critical to us, we respect your privacy and comply with the General Data Protection Regulations with regard to your personal information. 

59. These terms and conditions should be alongside and in addition to our policies including out privacy policy (www.healthylivingdietitian.com/privacy-policy) 

60. For the purposes of these terms and conditions: Data Protection Laws means any applicable law relating to the processing of personal data including but not limited  to GDPR, GDPR means the UK General Data Protection Regulation, Data Collector, Personal Data and Processing shall all have the same meaning as in the GDPR

Governing Law, Jurisdiction and Complaints 

61. The contract is governed by the law of England and Wales 

62. Disputes can be submitted to the jurisdiction of the courts of england and wales, or, where the customer lives in scotland or northern ireland or outside of the United KIngdom, the case should be handled in a court in England. 

63. We try to avoid any dispute, so we dieal with compalints as foillows: If a concern arises customers should contact is to find a solution. We will aim to respond with an appropairte solution or with further information gathering about the complaint within 5 working days. 

64. We aim to follow these codes of conduct, copies of which you can obtain as follows: BDA Code of Conduct (https://www.bda.uk.com/uploads/assets/ef8656c5-320e-4d8d-b5c7ff7c82519d47/Code-of-Conduct.pdf) 

HCPC Code of Conduct (https://www.hcpc-uk.org/standards/standards-of-conduct-performance-and-ethics/)